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Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
HOW LONG DOES SHIPPING TAKES?
Where do you ship from?All orders are shipped from our location in Pakistan.
How long is the order processing time?We aim to process all orders within 2 business days (48 hours).
How long does shipping take?Once your order is processed, the shipping time is approximately 8 days to most locations worldwide.
Do I have to pay customs duties or taxes?No! We offer duty-free services for our customers, meaning the price you see at checkout is the final price, and you won't be charged extra customs fees upon delivery.
When will I receive my tracking number?Once your order has been processed and handed over to the courier, you will receive a tracking number and link via email within 24 hours.
How much does shipping cost?Shipping costs are calculated based on your location and the weight of your order. You can view the exact shipping costs at checkout before finalizing your purchase.
What is your return policy?
We offer a 14 return policy for all unused and unworn items. To be eligible for a return, your item must be in the same condition that you received it, with tags attached.
How do I start a return or exchange?Please Email us and provide your order number and the reason for the return/exchange. Our team will then guide you through the process.
When will I receive my refund?Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed and applied to your original method of payment within 5-10 business days.
How can I contact you?
You can reach our customer support team by emailing us at exalterenterprises@gmail.com or by using the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
You handle the heat. We handle the threads. Gear built for the Legend in you
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